Terms & Conditions
Payment terms relevant to Trade customers only.
We require a confirmed Purchase Order to put the item into production. Full payment, including shipping costs, will be charged to the purchaser when the order is completed and shipped to your address.
Payment may be made by any of the following means:-
- Cheque, payable to English Georgian.
- By bank transfer (details on request)
- For U.S. customers, credit card or debit card transactions are taken via WorldPay using secure checkout pages to process the payment.
Delivery and Shipping
It is our aim to have all standard stock items ready for delivery within 4 weeks of the purchase order. The time of shipping will vary dependant upon the method chosen, i.e. air or sea to overseas destinations, and road for UK orders.
For bespoke orders (non-standard items) we allow a longer time frame for the production and finishing of an item. Shipping time will again be dependant upon the selected method.
Where there are any delays we will make you aware of this at the time of order.
Refund / Cancellation Policy
Confirmed purchase orders received by the company will be considered binding. Exceptionally, however, should the purchaser wish to either cancel or amend their order we shall require written notification, either by e-mail or fax, within 7 days of the date of the original order being placed with us.
Every effort will be made to satisfy customer requirements. However, if a customer is not satisfied with the goods upon receipt we shall arrange to provide a full refund of monies paid in respect of the item provided we receive notification of the claim within 7 days of it being delivered.
Any refund made will be paid by the same means as the original payment was received by English Georgian.
Privacy Policy
Our use of electronic data for the capture of payment will result in information being supplied to us. We will not retain any financial information, only the data relating to the customers, invoice address and delivery details will be kept on file.